At Sweet Lifetime Memories, every product is custom-made with care using the photos you provide. Because each order is personalized, production and shipping times may vary slightly.
Order Processing
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All personalized orders are processed after payment is successfully received.
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Production typically takes 2–5 business days, depending on the complexity and order volume.
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Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery times are:
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Standard Shipping: 3–7 business days
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Remote Locations: Delivery may take a little longer depending on the courier service.
Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation along with tracking details (where available) via email or SMS.
Shipping Charges
Shipping charges are calculated during checkout based on your delivery location and the selected shipping method. Any applicable shipping fees will be displayed before you complete your purchase.
Delivery Address
Please ensure that your shipping address and contact information are accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Delayed or Lost Shipments
If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with our shipping partners to locate your package and resolve the issue as quickly as possible.
Damaged Package
If your package arrives damaged, please contact us within 48 hours of delivery with clear photos of the package and the product. We will review your request and provide an appropriate resolution.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Sweet Lifetime Memories